SHIPPING & RETURNS
SHIPPING METHODS
We offer the following options:
Courier (Door-to-Door)
Knutsford Express
Zipmail
Free Pickup - Downtown (Monday-Saturday)
Free Pickup - Cross Roads (Fridays only)
NB: THERE IS NO SPECIFIC TIME FOR SAME DAY DELIVERIES. PACKAGES WILL BE DELIVERED BY END OF DAY
SHIPPING DAYS
COURIER SERVICE
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Monday - Saturday
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Orders must be placed by 11AM daily
ZIPMAIL/KNUTSFORD
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Monday, Wednesday, Friday
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Orders must be placed & paid by 11AM daily
RETURN & EXCHANGE POLICY
If you are not 100% satisfied with your purchase, you can exchange the item(s) for another one, be it similar. You can exchange an item for up to 72 hours while supplies last, from the date of your purchase:
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If no similar item is available, a store credit will be given.
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Item (s) must be in the same condition you received it and also in the same packaging.
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We require receipt or proof of purchase
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No return/exchange on sale or discounted priced items. Sales are final
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Customer is responsible for paying shipping costs for exchange/returns
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No exchange on worn or damaged item.
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There is NO RETURN/EXCHANGE on hair care treatments/products